RAS Group Terms & Conditions
1. Our quotation is subject to change for the following reasons
a. You do not accept our quotation within 60 days or the specified time limit on quote, deep sea moves are 30 days due to fluctuating freight charges
b. Fluctuations or changes in freight charges beyond our control
c. We have to collect/deliver goods above second floor
d. We supply any additional services, including moving or storing extra goods
e. There are delays outside our reasonable control
f. The stairs, lifts or doorways are inadequate or the approach is unsuitable for our vehicles
g. Any parking permits or any other charges that we have to pay in order to carry out services on your behalf
2. Work not included in the quotation (unless agreed in writing) we will not
a. Dismantle or assemble flat packed furniture
b. Disconnect or re-connect appliances fittings or equipment i.e. White goods
c. Remove or lay fitted floor coverings
d. Enter attics without the attic being properly fitted out with floors and proper stairs
e. If our staff complete any work for items a. b. c. or d. without written agreement from RAS we will not be liable for any loss or damage
3. Your responsibility during removal
a. Ensure that nothing is taken away in error or left behind
b. Take responsibility for security of your goods at the departure and destination points by being either present yourself or allocate someone to represent you in your absence
c. We will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.
4. Ownership of goods
a. The goods to be removed are your own property or
b. You have authority of the owner of the property to make this contract in respect of the goods to be removed. You will indemnify us in any respect of any claim for damages and/or costs against us if these warranties are not true.
5. What is excluded
The following items are specifically excluded from this contract and if you do include them in your shipment we cannot accept any responsibility for loss or damage.
a. Jewellery, watches, precious stones, trinkets, any collections i.e. Coins, stamps or collections of a similar kind, alcohol, medicines or plants
b. Potentially dangerous, damaging or explosive items or items likely to cause injury or harm to any third party. We will not carry guns, swords, gas bottles or any of the like.
c. Goods likely to encourage vermin or other pests or to cause infection.
d. Refrigerated or frozen food or drink
e. We are entitled to dispose of items (without notice) to items b., c. and d.
Charges if You postpone or cancel the removal Agreement;
If you postpone or cancel this Agreement, We reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below:
80% refund of the removal fee, if cancelled more than 10 working days before the removal was due to commence.
70% refund of the removal fee, if cancelled between 5 and 10 working days before the removal was due to commence.
50% refund of the removal fee, if less than 5 working days before the removal was due to commence.
No refund if the removal is cancelled less than 3 working days before the removal was due to commence.
To cancel your order, please call us on 00353 1 9631250, Monday-Friday 9:00am – 5:30pm or email email@example.com.
Refunds are not issued for failed collections. If your goods are not collected during the pre-requested time, due to matters out of our control, we will contact you to rearrange the collection.
Transit times are not guaranteed and therefore refunds will not generally be issued for delayed shipments unless it can be proved that we have acted negligently. In rare events of goods loss or damage, our conditions of trade will apply, please request a copy or visit our website at www.ras-group.ie
You can take out additional cover for your goods at the time of booking. Please visit our insurance page for more information.
If your goods are returned without it having left the country of origin due to insufficient packaging, incorrect documentation or prohibited items found in your consignment, you will be liable for the wasted carriage costs and will be issued with a partial refund for the overseas carriage costs.
7. Paying for the removal
We require a deposit to secure your move date if move is within Ireland. Payment must be made by bank draft, laser or visa prior to or on move date or if you are paying in advance you can pay by bank transfer as long as the funds are in our account prior to completion of your move. There is a 3.12% surcharge on visa payments.
8. Our liability for loss or damage
If we are liable for losing, damaging or failing to deliver your goods our liability will be limited to a maximum of Euro10 per carton lost or damaged even if it forms part of a pair or set. If we wish we can pay for the repair or replacement of the item if insurance is in place. We will not be liable for damage resulting from the following
a. Moths, vermin or similar infestation, cleaning, repairing or restoring, war, invasion, acts of foreign enemies, hostilities, civil war, rebellion wear and tear, leakage or evaporation, atmospheric or climatic changes.
b. Items which are brittle or have an inherent defect, deep freezers, any internal workings of electronic equipment (Mechanical derangement)
c. Any goods not packed/unpacked by RAS or their agent
9. Delays in Transit
If we do not keep to an agreed written time schedule and the delay is within our control we will pay your reasonable expenses up to a maximum of Euro100 on proof of receipts. If through no fault of ours we are unable to deliver your goods, we will take them into store, the contract will then be fulfilled and any additional service, including storage and redelivery will be at your own expense.
10. Damage to premises
We shall only be liable for damage to premises caused by our negligence and our liability will then be limited to a maximum of Euro200. Any damage to premises must be noted on delivery and confirmed in writing within 24 hours. After this time we will not accept any liability.
11. Time limits for Claims
We will not be liable for any loss or damage to any goods unless:
a. Any claim for loss or damage to goods which you or your agent collect from us is notified to us in writing at time of collection.
b. You notify us in writing of any loss of or damage to your goods within 24 hours of their delivery by us to their destination. Any extensions must be requested in writing and approval confirmed by our office in writing.
In both cases time limits are essential.
There is a Euro 250 excess on each claim.
12. Our right of Lien
We have a legal right to withhold or ultimately dispose of some or all of the goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred by withholding your goods and these terms and conditions will continue to apply.
13. Our right to sell the goods
On giving you 28 days notice we are entitled to require you to move your goods from our custody and to pay all money due to us. If you fail to pay all outstanding debts due to us we are entitled to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.
14. Claims against us
Where these are made by third parties in respect of the goods or service provided by us you will be liable to pay and indemnify us against any charges, expenses, damages or penalties claimed against us unless you can prove we were negligent.
15. Your forwarding address
If you send goods to be store it is your responsibility to provide a forwarding address and notify us in writing if it changes. This is your responsibility otherwise please note points 12 and 13.
16. Right to sub-contract work
If required, cover still applies.