RAS Group Refund Policy
Charges if You postpone or cancel the removal Agreement;
If You postpone or cancel this Agreement, We reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below:
80% refund of the removal fee, if cancelled more than 10 working days before the removal was due to commence.
70% refund of the removal fee, if cancelled between 5 and 10 working days before the removal was due to commence.
50% refund of the removal fee, if less than 5 working days before the removal was due to commence.
No refund if the removal is cancelled less than 3 working days before the removal was due to commence
To cancel your order, please call us on 00353 1 9631250, Monday-Friday 9:00am – 5:30pm or email firstname.lastname@example.org.
Refunds are not issued for failed collections. If your goods are not collected during the pre-requested time, due to matters out of our control, we will contact you to rearrange the collection.
Transit times are not guaranteed and therefore refunds will not generally be issued for delayed shipments unless it can be proved that we have acted negligently. In rare events of goods loss or damage, our conditions of trade will apply, please request a copy or visit our website at www.ras-group.ie
You can take out additional cover for your goods at the time of booking. Please visit our insurance page for more information.
If your goods are returned without it having left the country of origin due to insufficient packaging, incorrect documentation or prohibited items found in your consignment, you will be liable for the wasted carriage costs and will be issued with a partial refund for the overseas carriage costs.